Privacy policy

Last updated: October 26, 2026

1. Introduction

At InStamp Studio (“we,” “our,” “us,” or “the Store”), we respect the privacy of our visitors and customers (“you” or “Users”). We are committed to protecting the personal information you share with us when you visit our website, browse our products, place an order, contact our support team, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we collect and use it, when we may share it with third parties, and the steps we take to protect it.

Our website is www.instampstudio.com, and our business operates under the name InStamp Studio.

Business Address: Global City, Virar West, Palghar, Maharashtra 401303, India
Contact Email: support@instampstudio.com

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable laws. Any revised policy will be published on this page with an updated revision date. We encourage you to review this page periodically.

2. Consent to the Collection and Use of Information

By visiting or using our website, you acknowledge that your information may be collected and processed as described in this Privacy Policy, subject to your applicable rights and choices under relevant laws.

When you provide personal information to us, whether directly or through our website, you confirm that the information is accurate to the best of your knowledge and that you are authorized to provide it.

We may use your contact information, including your email address and phone number, to communicate with you about your orders, payments, shipping updates, delivery status, customer service requests, and other matters related to our products and services.

Where required, we will obtain your consent before sending promotional communications or processing information for purposes that require consent.

If you do not agree with this Privacy Policy, please discontinue using our website and services. Your continued use of our website following publication of an updated policy will be subject to the revised policy, to the extent permitted by applicable law.

3. Our Privacy Commitment

InStamp Studio is committed to handling personal information responsibly and maintaining appropriate safeguards to protect customer privacy.

We do not sell or rent your personal information to third parties for their independent marketing purposes. We may disclose information when necessary to fulfil orders, provide our services, operate our website, comply with legal obligations, protect our rights, or in other circumstances described in this Privacy Policy.

We take reasonable steps to ensure that personal information is accessed and used only for legitimate business purposes and in accordance with applicable legal requirements.

4. Personal and Non-Personal Information We Collect

We may collect two broad categories of information: personal information and non-personal or technical information.

4.1 Personal Information

Personal information is information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website, this may include:

  • Contact details: Name, email address, telephone number, and other contact details you provide.

  • Shipping and billing details: Delivery address, billing address, and other information needed to process your purchase.

  • Order information: Products purchased, sizes, quantities, order numbers, order history, returns, exchanges, and customer service requests.

  • Payment-related information: Transaction references, payment status, and other details provided by payment processors. Payment card information may be processed directly by the relevant payment provider rather than stored by us.

  • Account information: Login credentials and account details, if you create an account on our website.

  • Communications: Messages, feedback, reviews, enquiries, and information you voluntarily submit to our support team.

  • Marketing preferences: Your preferences regarding promotional emails and other marketing communications.

  • Other information: Any additional information you voluntarily provide when interacting with us.

We collect personal information when you voluntarily provide it, when you place an order, when you contact us, or when it is otherwise necessary to provide the services you request.

4.2 Non-Personal and Technical Information

When you visit our website, certain technical information may be collected automatically. This may include:

  • Browser type and version.

  • Device type and operating system.

  • Internet Protocol (IP) address.

  • Pages viewed and products browsed.

  • Date and time of website access.

  • Referring website or source.

  • Website interactions and general usage information.

  • Technical information needed to maintain website functionality, security, and performance.

We may use this information to understand website traffic, improve the shopping experience, troubleshoot technical issues, maintain security, and improve our products and services.

We do not require visitors to create an account merely to browse publicly accessible product pages. However, certain features, purchases, or services may require you to provide specific information.

5. How We Use Your Information

We may use personal and technical information for the following purposes:

  1. Order processing: To receive, confirm, manage, and fulfil your purchases.

  2. Product printing and fulfilment: To provide relevant order information to our print-on-demand production and fulfilment partners so that purchased products can be manufactured and prepared for dispatch.

  3. Shipping and delivery: To arrange dispatch, provide shipping details to delivery partners, and communicate tracking or delivery updates.

  4. Payment processing: To facilitate payments, verify transaction status, and help prevent fraudulent transactions.

  5. Customer support: To respond to questions, complaints, order enquiries, and other requests.

  6. Website operation: To maintain, manage, secure, and improve our online store.

  7. Personalisation: To understand shopping preferences and improve product recommendations and the overall customer experience.

  8. Analytics and performance: To analyse website usage, traffic, customer interactions, and service effectiveness.

  9. Marketing and promotions: To send offers, product announcements, or promotional messages where permitted by law and subject to your applicable preferences.

  10. Security and fraud prevention: To identify suspicious activity, investigate misuse, and protect our customers, website, and business.

  11. Legal and regulatory compliance: To maintain business records, respond to lawful requests, and comply with applicable obligations.

  12. Business administration: To manage accounting, reporting, disputes, and other legitimate operational requirements.

We will not use your personal information for purposes that are incompatible with the purposes described in this policy unless we have a lawful basis to do so.

6. Disclosure of Information to Third Parties

We may disclose personal information in the following circumstances.

6.1 Service Providers and Business Partners

We may work with third-party companies that help us operate our online store and provide our services. These may include:

  • Shopify: Our e-commerce platform provider, which supports the operation of our online store and related functionality.

  • Print-on-demand and fulfilment partners: Our production partners, including Qikink where applicable, who may need relevant order details, product specifications, and shipping information to manufacture and fulfil your purchase.

  • Payment service providers: Companies that securely process payments and provide transaction verification.

  • Shipping and delivery partners: Courier companies and logistics providers that require delivery details to transport your order.

  • Website analytics and technology providers: Services that help us measure website performance, understand usage, and maintain technical functionality.

  • Customer support and communications providers: Services used to respond to enquiries and deliver transactional or permitted promotional communications.

  • Other operational service providers: Third parties that assist with accounting, reporting, security, fraud prevention, and other legitimate business activities.

We share only information that is reasonably necessary for the relevant service or purpose, subject to applicable law and the arrangements governing our service providers.

These third parties may process information according to their own privacy policies and contractual obligations. We encourage you to review the privacy policies of relevant third-party providers where appropriate.

6.2 Legal Requirements and Protection of Rights

We may disclose information if reasonably necessary to:

  • Comply with applicable laws, regulations, court orders, or lawful government requests.

  • Investigate suspected fraud, unlawful activity, or security incidents.

  • Enforce our terms, policies, or contractual rights.

  • Protect the rights, safety, and property of InStamp Studio, our customers, or others.

6.3 Business Transfers or Successors

If InStamp Studio undergoes a merger, restructuring, acquisition, sale of assets, or similar business transaction, personal information may be transferred to a successor or acquiring entity as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

Where required by law, we will provide notice of a material change in how personal information is controlled or used.

6.4 Contests, Promotions, and Third-Party Activities

If we conduct a contest, giveaway, or promotion jointly with another organisation, we may share the information necessary to administer that activity, communicate with participants, or distribute prizes, subject to the applicable terms and privacy disclosures.

We do not sell or rent personal information to third parties for their independent cross-promotional purposes.

7. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to support website functionality and improve your browsing experience.

Cookies are small data files stored on your device by a website. Depending on their purpose, cookies and similar technologies may help us:

  • Remember preferences and certain shopping information.

  • Maintain website and shopping-cart functionality.

  • Understand how visitors use our website.

  • Analyse website performance and identify areas for improvement.

  • Support security and fraud prevention.

  • Measure advertising effectiveness and personalise marketing where enabled and legally permitted.

Cookies do not automatically give us access to unrelated information stored on your device. However, information collected through cookies may be associated with other information about your visit or account.

You may be able to manage or disable cookies through your browser settings and, where available, our cookie preference tools. Please note that disabling certain cookies may affect the availability or functionality of some parts of our website.

Third-party services integrated with our store may use their own cookies or similar technologies under their respective privacy policies.

8. Information Confidentiality and Security

We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.

These measures may include the use of secure website connections, access restrictions, trusted service providers, and other safeguards appropriate to the information we process.

However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

You should exercise care when sharing personal information online and contact us promptly if you believe your information has been compromised.

9. User Accounts, IDs, and Passwords

If our website allows you to create an account, you are responsible for keeping your login credentials confidential and for activities conducted through your account, subject to applicable law.

Please do not share your password with others. You should use a strong, unique password and sign out of your account when using a shared device.

You should promptly notify us if you become aware of unauthorised access to your account, suspected credential misuse, or another security incident affecting your information.

We will take reasonable steps to assess and respond to reports of suspected unauthorised access.

10. Notification of Suspected Data Breaches

If you suspect that someone has accessed your account or personal information without authorisation, please contact us as soon as possible at:

Email: support@instampstudio.com
Website: www.instampstudio.com

Please provide sufficient details about the suspected incident to help us investigate, but do not send your password, full payment-card details, or other unnecessary sensitive information by email.

We will assess reported incidents and take reasonable steps to investigate, limit potential harm, and notify affected individuals or relevant authorities where required by applicable law.

11. Communications from InStamp Studio

We may communicate with you through email, telephone, SMS, or other available channels for purposes such as:

  • Order confirmations and purchase receipts.

  • Payment and transaction updates.

  • Shipping, tracking, and delivery notifications.

  • Responses to customer support requests.

  • Important notices about our website, services, or policies.

  • Promotional offers, product updates, and marketing communications where permitted.

Transactional and service-related communications may be necessary to complete your purchase or provide requested services.

If you receive promotional emails from us and no longer wish to receive them, you may unsubscribe using the link included in the email or contact us at support@instampstudio.com.

Opting out of promotional communications will not necessarily stop essential messages relating to your orders, account security, or ongoing transactions.

12. Children's Privacy

Our website and services are intended primarily for adults aged 18 and above. Individuals under 18 should use our website only with appropriate involvement and supervision from a parent or legal guardian, subject to applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law. If we become aware that personal information has been collected from a child without legally required authorisation or consent, we will take appropriate steps to address the situation, which may include deleting the information where required.

A parent or legal guardian who believes that a child has provided personal information to us may contact support@instampstudio.com.

We will handle such requests in accordance with applicable privacy and child-protection laws.

13. Publicly Available Information

Certain information may become publicly visible when you voluntarily publish content or use interactive features on our website or third-party platforms.

For example, if you submit a product review, testimonial, public comment, or other content through a feature that displays submissions publicly, the information you choose to include may be visible to other users.

Please avoid including sensitive personal information in public reviews or comments.

Information shared publicly by you may be copied, accessed, or used by others, and we cannot control how third parties use information that you have deliberately made public. Please review the relevant platform's settings and policies before posting content.

We will not intentionally make your private account password or other confidential login credentials publicly available.

14. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, dispute resolution, security, and compliance with legal obligations.

The retention period may depend on the nature of the information, the services provided, applicable recordkeeping requirements, and whether a dispute or legal obligation requires the information to be preserved.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.

Information held by Shopify, payment providers, print-on-demand partners, or other third parties may also be subject to their own retention practices and legal obligations.

15. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction or updating of inaccurate information.

  • Request deletion of personal information where legally applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

  • Raise concerns or submit a complaint about our handling of your information.

  • Exercise any additional rights available under applicable privacy legislation.

To submit a privacy request, contact us at support@instampstudio.com. We may need to verify your identity before acting on a request to protect your information.

Some information may need to be retained to complete a transaction, comply with legal obligations, resolve disputes, prevent fraud, or exercise or defend legal claims.

We will handle requests within the time limits and according to the procedures required by applicable law.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, or other external resources.

These services are operated independently and may have their own privacy policies, security practices, and terms of use. We are not responsible for the privacy practices of websites or services that we do not operate.

We recommend reviewing the applicable privacy policy before providing personal information to any third-party service.

17. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

The updated version will be published on this page, and the “Last updated” date will be amended accordingly.

Where required by applicable law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage you to review this page periodically so that you remain informed about how we handle your personal information.

18. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.

Business Name: InStamp Studio
Website: www.instampstudio.com
Email: support@instampstudio.com
Business Address: Global City, Virar West, Palghar, Maharashtra 401303, India

We will make reasonable efforts to respond to your enquiry and address your concerns in accordance with applicable law.

Thank you for trusting InStamp Studio.

InStamp Studio — Your Style. Your Stamp.