Shipping policy

Last updated: October 26, 2026

1. Introduction

At InStamp Studio, we aim to make your shopping experience smooth, transparent, and convenient, from placing your order to receiving your products.

Our products are made using a print-on-demand model. This means that products may be printed, prepared, and packaged after you place an order. We work with production, fulfilment, and shipping partners to manufacture and deliver your purchases.

This Shipping Policy explains our order processing timelines, shipping methods, delivery estimates, tracking services, Cash on Delivery (COD), undelivered shipments, returns, and other shipping-related matters.

Business Name: InStamp Studio
Website: www.instampstudio.com
Email: support@instampstudio.com
Business Address: Global City, Virar West, Palghar, Maharashtra 401303, India

By placing an order on our website, you acknowledge this Shipping Policy along with our Terms of Service, Privacy Policy, and Return and Refund Policy.

2. Order Processing and Shipping Timeline

Our shipping process generally involves three stages.

Stage 1: Order Processing

Once your payment is confirmed and your order is accepted, it is sent for processing and production.

Our standard processing and dispatch window is generally 2–3 business days, depending on the product, printing method, order volume, and production requirements.

Certain products, including All-Over Print (AOP) products, may require additional production time. These products may take approximately 4–5 business days to process and dispatch.

Processing times are estimates and may vary during peak periods, public holidays, or unforeseen operational disruptions.

Stage 2: Shipping and Delivery

After your order is dispatched, it is handed over to the relevant shipping partner.

For deliveries within India, shipping generally takes approximately 2–5 days, depending on the delivery location, PIN code, shipping method, and courier service.

Some deliveries may take longer, particularly for remote locations, areas with limited courier coverage, or destinations served by India Post.

Please remember that production and processing time is separate from transit time.

Stage 3: Returns and Undelivered Shipments

If an order cannot be delivered, it may be returned to the fulfilment facility. Returned shipments may be assessed for possible recovery, reshipment, or other appropriate action.

Where permitted by the applicable fulfilment arrangement, returned products may be retained for a limited period of up to 100 days for potential reuse or recovery. Products that remain unclaimed beyond the applicable retention period may be handled or disposed of under the fulfilment partner's procedures.

Any resolution offered to a customer will remain subject to our Return and Refund Policy and applicable consumer protection laws.

3. Shipping Methods

We may use different shipping methods depending on the delivery destination, shipment weight, product type, courier availability, and fulfilment requirements.

3.1 Air or Express Shipping

Air or express shipping may be used when a faster shipping service is available for your destination.

Delivery estimates depend on the courier service, destination PIN code, and other operational factors.

3.2 Surface Shipping

Surface shipping may be used for eligible shipments where this option is available.

Transit times may differ from air or express services, depending on the destination and the shipping partner.

3.3 International Shipping

International shipping may be available for selected products and destinations.

Shipping availability, charges, delivery estimates, and customs requirements depend on the destination country, shipment details, and the service available at checkout.

International shipments may be subject to customs inspection, import duties, taxes, and other charges imposed by the destination country. Any such charges will be handled in accordance with applicable law and the terms disclosed for the shipment.

3.4 Shipping Partner Selection

We may use national, regional, or other suitable courier partners to deliver orders.

The shipping partner and shipping method may be selected according to the delivery PIN code, service availability, shipment characteristics, and operational requirements.

If a regular courier does not service your destination, an alternative service, including India Post where available, may be used.

The shipping options displayed during checkout or communicated with your order will determine the available service for your purchase.

4. Shipping Charges

Shipping charges depend on factors such as:

  • The total shipment weight.

  • The number and type of products ordered.

  • The selected shipping method.

  • The destination and PIN code.

  • Packaging requirements.

  • Additional services, where applicable.

  • International shipping and customs-related requirements, where relevant.

Where applicable, shipping charges and other payable amounts will be displayed at checkout before you complete your purchase.

We may offer free shipping, promotional shipping rates, or shipping-inclusive product prices for selected products or campaigns. Any such offer will be subject to the conditions displayed at the time of purchase.

Our fulfilment partners may calculate their own service charges using shipment weight, packaging dimensions, and other operational factors. These internal fulfilment charges are not necessarily the same as the shipping price charged to you at checkout.

Shipping prices and available services may change from time to time. Any charges applicable to your purchase will be communicated through the relevant checkout or order information.

5. Packaging

Orders may be shipped in suitable packaging intended to protect products during transportation.

Depending on the product and shipment requirements, packaging may include protective bags, cartons, or corrugated boxes.

The packaging method may vary according to the size, weight, quantity, and nature of the products ordered.

We take reasonable steps to ensure that products are prepared for shipment appropriately. However, minor packaging variations may occur between orders.

6. Cash on Delivery (COD)

Cash on Delivery may be offered for eligible orders within India, depending on the destination, product, and shipping service available at checkout.

Where COD is available, the customer pays the applicable order amount to the delivery partner when the order is delivered.

Please note:

  • COD availability depends on service coverage and the options offered at checkout.

  • The customer must be available to receive the order and pay the amount due.

  • The delivery partner may make multiple delivery attempts, subject to its procedures.

  • An order may be marked undelivered if the customer cannot be contacted, refuses delivery, or fails to provide payment.

  • Repeated unsuccessful delivery attempts may result in the shipment being returned to the fulfilment facility.

If a COD order is returned because delivery was unsuccessful, we will review the circumstances and determine the appropriate next steps in accordance with our policies and applicable law.

COD orders are subject to the conditions disclosed during checkout. We reserve the right to restrict COD availability where permitted by law.

7. Shipping Tracking and Order Status

Where tracking is available, we or our fulfilment partners will provide tracking details after the shipping label has been generated or the order has been dispatched.

You may receive tracking information by email, SMS, or another communication method associated with your order.

Common shipping statuses may include the following:

  • Pickup Scheduled: A pickup request has been created and sent to the courier.

  • Pickup Error: An issue has occurred while arranging the pickup.

  • Out for Pick Up: The courier is expected to collect the shipment.

  • Pickup Exception: An issue has prevented or interrupted the planned pickup.

  • Pickup Rescheduled: The pickup has been scheduled for another time.

  • Order Picked Up: The courier has collected the shipment.

  • In Transit: The shipment is moving through the courier network.

  • Out for Delivery: The shipment is with the delivery agent for delivery.

  • Undelivered Attempt: A delivery attempt was unsuccessful.

  • Delivered: The courier has recorded the shipment as delivered.

  • Return to Origin (RTO) Initiated: The shipment is being returned to the fulfilment facility.

  • RTO Delivered: The returned shipment has reached the designated facility.

Tracking updates may not appear immediately and can vary according to the courier's systems and scanning procedures.

Certain shipping services, including some India Post services, may not provide complete end-to-end tracking. In such cases, available tracking information may be limited.

If your tracking status appears incorrect or has not changed for an extended period, please contact us at support@instampstudio.com.

8. India Post Deliveries and Remote Locations

If a delivery PIN code is not serviced by the regular courier network, India Post or another available delivery service may be used where supported.

India Post delivery timelines can vary depending on the destination and service. Deliveries may take approximately 3–15 working days in some cases.

Some India Post services may not provide complete end-to-end tracking.

Remote locations, certain northeastern PIN codes, and other areas with limited courier coverage may have different delivery timelines or service charges.

If your PIN code becomes unserviceable because of an unexpected event, the shipment may be returned or held until a suitable delivery option becomes available.

We will review such situations with the relevant shipping partner and communicate the available resolution where appropriate.

Refunds, reshipment, or other remedies will be determined in accordance with the circumstances, our applicable policies, and mandatory consumer protection laws.

9. Undelivered Shipments and Return to Origin (RTO)

A shipment may be classified as undelivered or returned to origin if the courier cannot complete delivery.

Common reasons include:

  • The customer cannot be contacted.

  • The shipping address is incomplete or incorrect.

  • The customer is unavailable to receive the order.

  • The COD amount is not available at delivery.

  • The customer requests delivery at a later date.

  • The customer requests self-pickup where that option is unavailable.

  • The customer refuses to accept the shipment.

  • The delivery location, premises, or office is closed.

  • Weather conditions or other operational issues prevent delivery.

  • The destination becomes temporarily unserviceable.

To help avoid delivery failures, please ensure that your shipping address, PIN code, phone number, and email address are accurate and that someone is available to receive the shipment.

If a shipment is returned to origin, we may review whether it can be reshipped, recovered, or otherwise resolved.

Additional shipping or reshipment charges may apply where the failure results from incorrect information supplied by the customer or another circumstance for which such charges are legally recoverable. Any applicable charges will be communicated appropriately.

Nothing in this section removes rights or remedies available under applicable consumer protection laws.

10. Returned COD Orders and Returned Inventory

When a COD order cannot be delivered and is returned to the fulfilment facility, the product may be retained for a limited period, subject to the fulfilment partner's procedures and applicable law.

Where the product remains suitable for resale or reuse, the fulfilment process may allow it to be used to fulfil another order for the same product and design.

In some fulfilment arrangements, returned inventory may be retained for up to 100 days. After that period, the available options may depend on the fulfilment partner's procedures. Where retrieval is available, an authorised request may be required. Products left unclaimed beyond the applicable retention period may be disposed of.

These internal inventory procedures do not automatically determine whether a customer is entitled to a refund or replacement. Any customer-facing resolution will be assessed under our Return and Refund Policy and applicable law.

11. Damaged, Defective, Misprinted, or Incorrect Orders

We want you to receive the products you ordered in satisfactory condition.

If you receive a product that is damaged, defective, incorrectly printed, or materially different from the product ordered, please contact us at support@instampstudio.com within 7 days of delivery, where reasonably possible.

To help us investigate, please provide:

  • Your order number.

  • A clear description of the problem.

  • Clear photographs showing the product and the issue.

  • Photographs of the packaging, where relevant.

  • An unboxing video or other supporting evidence, if available or reasonably requested for the claim.

Please retain the product and its packaging until we have reviewed your claim.

We may need to consult our production or fulfilment partner to verify the issue. We will assess the evidence and determine an appropriate resolution, which may include a replacement, refund, or another suitable remedy.

Claims should be submitted as soon as possible because our fulfilment partners may impose specific time limits for production-related claims. The 7-day reporting request does not limit any mandatory rights or remedies that cannot lawfully be excluded.

Issues arising from normal manufacturing variation, differences in screen display, or a customer's selection of the wrong size are assessed differently from genuine defects or fulfilment errors, subject to the product description and applicable law.

12. Returns and Reverse Pickup

If a return is approved, a reverse pickup may be arranged where the service is available for your location and the relevant circumstances.

Where supported by the fulfilment arrangement, reverse pickup should generally be requested within 5 days of delivery for eligible returns.

The return process may involve the following steps:

  1. Contact InStamp Studio at support@instampstudio.com with your order number and the reason for the return.

  2. Provide photographs or other evidence if required.

  3. Wait for our review and confirmation of the available resolution.

  4. If a return is approved and reverse pickup is available, follow the return instructions provided.

  5. The shipping partner collects the product and transports it to the designated fulfilment facility.

  6. The returned product may be inspected to determine the appropriate next steps.

Return eligibility depends on the reason for the return, the condition of the product, the relevant fulfilment arrangements, and applicable law.

Because our products may be made on demand, returns or exchanges solely for a change of mind or an incorrect size selection may not be available unless expressly offered or required by law.

Please refer to our Return and Refund Policy for the full conditions.

13. Lost Shipments and Delivery Investigations

If your order appears to be lost or has not been delivered within the expected timeframe, please contact support@instampstudio.com and provide your order number and tracking details.

We will review the available tracking information and, where appropriate, raise an enquiry with the relevant shipping partner.

The time required to investigate a missing shipment depends on the courier's procedures and the available tracking information.

If the shipment is confirmed lost, we will determine the appropriate resolution in accordance with our policies, the fulfilment partner's applicable process, and consumer protection laws.

A shipment marked as delivered may require further investigation with the courier. We may ask you to verify the delivery address and check whether another person at the address received the package.

14. Same-Day and Rush Fulfilment

Expedited processing or rush fulfilment may be available for selected products and orders.

Where offered, eligible orders placed before the stated cut-off time may qualify for same-day processing or faster dispatch, subject to product availability, printing requirements, and fulfilment capacity.

Rush fulfilment is not available for every product. All-Over Print (AOP) products and certain accessories may require additional production time and may be excluded from expedited processing.

Any rush service, associated charges, eligibility conditions, and applicable cut-off times will be communicated before the service is purchased or confirmed.

Rush fulfilment refers to faster processing or dispatch; it does not necessarily guarantee delivery on a particular date.

If an eligible paid rush service cannot be provided, we will review the matter and arrange an appropriate resolution in accordance with the applicable service terms and law.

15. Shipping Delays and Circumstances Beyond Our Control

Although we work with our fulfilment and shipping partners to deliver orders efficiently, delays may occur because of circumstances outside our reasonable control.

These may include:

  • Natural disasters and severe weather.

  • Public holidays and seasonal order surges.

  • Strikes or transport disruptions.

  • Government restrictions or regulatory requirements.

  • Customs inspections and clearance delays.

  • Courier network disruptions.

  • Technical or operational failures.

  • Unexpected changes in destination serviceability.

In such circumstances, we will take reasonable steps to obtain updates from the relevant partner and communicate material information where appropriate.

Delivery estimates are not guarantees unless expressly stated otherwise. However, this does not remove any cancellation, refund, or other rights available to you under applicable law.

16. Customer Responsibilities

To help ensure successful delivery, customers should:

  • Provide a complete and accurate shipping address.

  • Enter the correct PIN code, city, and state.

  • Provide a valid phone number and email address.

  • Review their order details before checkout.

  • Be available to receive the shipment or arrange for an authorised recipient.

  • Keep tracking information available until delivery is completed.

  • Contact us promptly if there is a delivery problem.

If incorrect or incomplete information causes a failed delivery, we will review the situation and explain the available options. Any additional charges will be subject to applicable law and the terms disclosed for the relevant service.

17. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in shipping services, production arrangements, fulfilment partners, delivery coverage, or applicable laws.

The revised policy will be published on this page with an updated “Last updated” date.

Changes will not remove rights that customers have already acquired under applicable law.

We encourage customers to review this policy periodically.

18. Contact Us

If you have questions about shipping, order processing, tracking, delivery delays, returned shipments, or a damaged or incorrect product, please contact us using the details below.

Business Name: InStamp Studio

Website: www.instampstudio.com

Email: support@instampstudio.com

Business Address: Global City, Virar West, Palghar, Maharashtra 401303, India

Please include your order number when contacting us about an existing order so that we can investigate your enquiry more efficiently.

Thank you for shopping with InStamp Studio.

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